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FAQ

Frequently asked questions

Can't find your answer? Email us — we're happy to talk it through.

Is my data separate from other businesses on VMS?

Yes. VMS is a multi-tenant platform: every record is keyed to your business and isolated from every other tenant. Your staff can only ever see your shop’s data, and role-based permissions control what each person sees inside it.

How secure is VMS?

All traffic runs over HTTPS, sign-in credentials are encrypted, and sessions use short-lived tokens with automatic refresh. Access to every feature is permission-controlled per user role.

What about backups?

Your data lives in a professionally hosted cloud database with automated daily backups. You never have to think about losing records to a crashed shop PC.

Can I track customers who pay later?

Yes. Set a credit limit and payment term per customer or supplier, raise invoices on credit with a due date, and record collections as receipts — VMS settles them against the oldest bills automatically, or you can allocate them yourself. Outstanding, aging (0-30/31-60/61-90/90+) and party ledger reports show you exactly where the money is, and you can print a statement of account for any party.

Can I migrate my existing data?

Yes. We help you import customers, inventory and open jobs during onboarding. Enterprise plans include dedicated data-migration assistance.

What support do I get?

All plans include email support. Professional and Enterprise plans get priority response and guided onboarding.

Does it work on mobile?

Yes. VMS is fully responsive in the browser, and there is a dedicated Android app with offline support for job and enquiry work when your connection drops.

Do I need to install anything?

No. VMS is cloud-based — open your browser, log in, and start working. The optional mobile app installs from the Play Store.

Run your repair shop the modern way

Join repair businesses across India managing jobs, billing and payments on VMS.